- What hours do you offer deliveries?
- Is there a minimum order?
- What are the charges if we break something?
- Can I place orders over the phone?
- Do you have a price list?
- How far in advance do I need to order?
- Can I change my order?
- Will you set up my rental items?
- Do I need to return my items clean?
- What can I expect when the truck arrives?
What hours do you offer deliveries?
Bear Valley Rentals will deliver at any time; however, any time outside of our normal showroom hours will incur an after-hours labor fee.
Is there a minimum order?
There is no minimum order needed. Bear Valley Rentals will be pleased to help anyone regardless of the size of their order.
What are the charges if we break something?
Bear Valley Rentals offers a Damage Waiver to every order. Upon your request you can decline this offer. Therefore replacement rates vary based on the item, and can be given at the time your order is placed.
Can I place orders over the phone?
Yes, you can place orders over the phone. Feel free to speak to any of our representatives at (760) 955-5195.
How far in advance do I need to order?
We recommend reserving your items as early as possible to ensure availability. We will make every effort to provide items at the last minute.
Can I change my order?
Yes, you may make additions and modifications, depending on availability, up to 72 hours prior to your will call or delivery date. Times may vary on linen orders.
Will you set up my rental items?
Yes, we offer setup and tear-down services for an additional charge.
Do I need to return my items clean?
In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases we provided.
All other items should be returned clean to avoid a cleaning fee.
What can I expect when the truck arrives?
All standard deliveries and pickups are based on ‘tailgate’ or ‘ground-floor’ deliveries and pickups. If a delivery needs to be made to a specific area or floor, additional charges will apply. Our delivery personnel are instructed to neatly stack all items in a mutually convenient location.